Delivery Information
Processing Time
Standard products are usually processed and dispatched within 3-5 working days.
Personalisation and Custom products are usually processed and dispatched within 7-10 working days.
Processing times may vary during busy periods. Where a different processing time applies, this will be stated on the individual product page. Any significant delays will be communicated where possible.
Delivery
Delivery charges are calculated and added at checkout and Delivery fees are shown clearly before payment is completed.
Orders are sent via Evri to UK addresses only.
Delivery times are estimates and begin once an order has been dispatched.
We cannot guarantee delivery dates.
Local Collection
We offer free local collection for customers based in SW London.
Local collection is optional and must be selected at checkout.
Collection details
General location details will be shared before preparation of your order to help you confirm whether collection is suitable. Exact collection details, including location and time, are provided once your order is ready for collection.
Please do not attend a collection location until you have received a collection confirmation email.
Local collection is intended for customers within reasonable travelling distance. If collection is selected and later found to be unsuitable, delivery can be arranged before dispatch.
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No delivery feed will be charged for collection orders.
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All orders must be paid in full online before collection.
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For privacy and safeguarding reasons, our collection address is not published on the website.
Delivery Fees
Delivery charges are calculated at checkout and added to your order total.
Local collection is Free.
If local collection is selected but is later found to be unsuitable, customers may opt to have the order delivered instead. Any applicable delivery costs must be paid before the order is dispatched.
Packaging for Collection Orders
All orders – including those collected locally – are professionally prepared and packaged to the same standard as delivered orders. Packaging costs are included in the product price.
Problems with Delivery
If your order has not arrived within the expected timeframe, or arrives damaged, please contact us as soon as possible so we can investigate and assist.
Delays
Once an order has been dispatched, delivery times are estimates and delays may occasionally occur due to the courier, weather conditions or other circumstances outside of our control. If you experience a significant delay, please contact us to we can assist.
Incorrect Addresses
Please ensure your delivery address is correct when placing your order. If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.