Processing times vary depending on the product. Estimated processing and delivery information will be shown on the relevant product page. Full delivery information can also be found on our Delivery Information page.

Yes. During busier periods, processing and response times may occasionally be longer than usual. Where this happens, we'll make any significant delays or changes clear on our website or within relevant order information.

If your order arrives damaged, an item is missing, or something isn't right, please contact us as soon as possible and include clear photos where relevant. We'll review the issue and advise you on the next steps, which may include a replacement or refund where appropriate. Full details can be found in our Refund & Returns Policy.

Eligible non-personalised physical products may be returned in accordance with your statutory cancellation rights and our Refunds & Returns Policy, provided they meet the applicable return conditions. Personalised or custom-made products are generally not eligible for change-of-mind returns, but this does not affect your rights if an item is faulty, damaged or not as described. Please see our Refunds & Returns Policy for full details.

All VisualBloom orders are packed with due care and attention, using packaging chosen to suit the size, type and combination of items in each order. Flat items may be sent in 'Do Not Bend' envelopes, while mixed or larger orders may be packed in appropriately sized boxes. We use a range of packing materials and select the most suitable option for each order to help keep the items secure and protect them as well as possible during transit. We recommend checking your order when it arrives and contacting us promptly if anything appears to have been damaged in transit.