Privacy Policy

LAST UPDATED: SEPTEMBER 2026


VisualBloom respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it, who it may be shared with, how long we keep it and your rights. 

Who we are 
VisualBloom is a UK-based sole trader business and is responsible for the personal information described in this policy. 

For privacy enquiries, contact:
contact@visualbloom.co.uk

What Information We Collect 
Depending on how you interact with VisualBloom, we may collect:

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• your name;

• email address and telephone number; 

• billing and delivery information;

• order and transaction details;

• information you provide through our contact forms or correspondence;

• information and selections provided for personalised products;

• photographs or images uploaded for personalised products; 

• your marketing preferences and Launch Updates subscription; 

• technical information generated when you use our website, such as device, browser and cookie information, where applicable.

How We Use Your Information

We may use your personal information to:

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• process, personalise, fulfil and deliver orders;

• arrange local collection where selected;

• take and administer payments;

• communicate with you about an order; 

• respond to enquiries and provide customer service; 

• deal with returns, refunds or complaints; 

• maintain necessary business, tax and accounting records;

• protect our website and business against fraud or misuse; and 

• send Launch Updates or other marketing communications where you have chosen to receive them.

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You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the email. 

​Our Legal Bases for Using Your Information
Under UK data-protection law, we must have a lawful basis for processing personal information. 

Depending on the circumstances, we rely on: 

Contract -  where processing is necessary to take steps at your request before an order or to fulfil our contract with you. 

Legal obligation - where we need to keep or use information to comply with legal, tax or accounting requirements. 

Legitimate interests - where necessary for the reasonable operation and protection of VisualBloom, provided those interests do not override your rights. 

Consent  - where you have been actively chosen to receive marketing communications or where consent is otherwise appropriate. You can withdraw consent at any time. 

Personalised Resources & Uploaded Images
Where you order a personalised product, we may process photographs, names, wording, symbol selections or other information you provide solely as necessary to create and fulfil your order. 

If you provide an image or personal information relating to another person, you are responsible for ensuring you have appropriate authority or permission to provide it to VisualBloom for this purpose. 

Uploaded images will not be used by VisualBloom for advertising, social media or other promotional purposes unless separate permission has been obtained. 

We will retain personalised-order information only for as long as reasonably necessary for the purposes for which it was collected and any applicable legal or dispute-resolution requirements. 

 

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